You agree to be bound by the following terms and conditions (we have the right to revise and amend these terms and conditions from time to time) when using our site or ordering a Home Information Pack.

1. The H.I.P. Provider

Registered Office: Long Meadow, Main Street, Hemingbrough, Selby, North Yorkshire YO8 6QE.

2. thehipprovider.org

We reserve the right to revise or withdraw any of the services provided by us without notice.

3. Ordering a Home Information Pack

A legally binding contract to supply a Home Information Pack will be formed upon payment of the relevant fees.

4. Price and Payments
The amounts charged for our Home Information Packs are displayed on our website or can be communicated via email or by telephone. To make a Payment for our Home Information Packs you may order on-line via our website or by sending a cheque to our offices.

5. Cancellation / Refund Policy

Cancellations will incur an administration fee of £50 + VAT when an Energy Assessor has not visited the property for which the Home Information Pack has been ordered. If this visit has taken place there will be an additional £100 + VAT cancellation fee. In addition you will also be liable for any charges made to us for third party services required to obtain the necessary documents contained in the Home Information Pack.

We reserve the right to refuse to accept or cease an order for the compilation of a Home Information Pack.

This does not affect your statutory rights as a consumer or under the “Home Information Pack Regulations".

6. The accuracy of information you supply to us
The Information you provide us will form part of the Home Information Pack. The Home Information Pack will be relied upon by third parties. You must ensure that all the information provided by you is factual, correct, accurate, complete and valid.

7. The accuracy of information we obtain from third parties
The documentation included in a Home Information Pack may be obtained from third parties. The HIP Provider shall use all reasonable endeavors to obtain any such documents from suitably qualified and experienced third parties. The HIP Provider cannot be held liable for any errors/omissions in any such document or any delays caused as a result of late receipt of any of these documents or certificates.

8. Intellectual Property Rights
All intellectual property rights pertaining to this website and in our Home Information Packs belong to The HIP Provider.

These terms and conditions and any Contracts entered into through this site are by English law.